How can we help?

Choose your keepsake, share clear photos of your pet, and tell us about the details that matter most. We’ll guide your order through the handmade process from there.

Clear, well-lit photos from a few angles work best. Try to include your pet’s face, markings, colors, and any little details you would love us to notice.

We can work from photos of many dog and cat breeds, including mixed breeds. If you are unsure about a particular request, send us a message before ordering.

Yes. You are welcome to share notes about a favorite expression, pose, marking, accessory, or other meaningful detail. We’ll let you know what can be included in your chosen keepsake.

We aim to share a preview at the appropriate stage so you can review the important details. The exact preview process may vary by product and will be explained with your order.

Because every piece is made by hand, production time can vary with the product, season, and level of detail. Please check the current estimate shown on the product page or contact us for an update.

Delivery time depends on your destination and the shipping service available for your order. We’ll share the current estimate and tracking details when your keepsake is ready to travel.

We ship to many international destinations. Availability, delivery estimates, and any local duties can depend on the country selected at checkout.

When tracked delivery is available, we’ll send the tracking information after your finished keepsake has been packed and dispatched.

Please contact us as soon as possible if you need to make changes to your order. We’re happy to help with adjustments before production begins. Once your custom piece has been in production for more than 24 hours, major changes — such as changing the pose or overall design — may no longer be possible. However, if you have any special requests, please reach out and we’ll do our best to accommodate your needs.

Please contact us as soon as possible if you need to change your uploaded photos. We can usually update reference images before production begins. Once your custom piece has been in production for more than 24 hours, replacing the main reference photo may no longer be possible. However, if you’d like to add additional photos, videos, or details to help us better capture your pet’s unique features, we’re always happy to use them as extra references throughout the process.

Custom orders begin with planning and preparation, so cancellation options depend on the stage of your order. Please contact us promptly and we’ll explain what is currently possible.

Please contact us as soon as possible if your shipping address is incorrect. We can usually help update the address before your order is dispatched. Once the package has entered the shipping network, address changes may cause delays and could affect the estimated delivery time. To ensure a smooth delivery, please double-check your shipping details before placing your order.

Each custom keepsake is carefully made just for your pet, so returns are handled differently from standard products. We accept returns if there is a serious quality issue or if the finished piece does not reasonably match the approved reference photos. Your satisfaction matters to us, and we’ll always work with you to find the best solution.

We’re sorry if your keepsake arrives damaged. Please take photos of the item and packaging and reach out to us as soon as possible. Our team will carefully review your case and provide the best possible solution to ensure you’re taken care of.

We’re always happy to help after delivery. If you need any assistance with your order, please contact us through WhatsApp at +1 816 553 7435 with your order details and a brief description of your request. Our team will get back to you and provide the support you need.