Custom and personalized items
Flevae products are custom-made or personalized for each customer. For that reason, they are generally non-returnable and non-refundable for ordinary change-of-mind requests or other non-defect reasons.
Preview and revisions before shipment
We provide a final preview before shipment. If you are not satisfied with specific details, you may request reasonable revisions before the item is dispatched. We will work with you in good faith and within a reasonable scope to address those details before shipment.
Damage in transit or other clear problems
If your item is damaged in transit, arrives with a clear defect, or another exceptional issue materially affects the item, please contact us within 7 days of delivery. Depending on the circumstances, the case may qualify for a replacement, refund, repair, or another appropriate resolution.
Please provide clear photos of the damaged or affected item and its packaging so that we can assess the issue and, where applicable, work with the carrier.
Cancellations
Please contact us as soon as possible if you need to request a cancellation. Because each item is made specifically for you, cancellation is not guaranteed after production has begun. We will review requests based on the work already completed and the circumstances of the order.
Legal rights
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.